FAQ
- How can I enroll in a course?
To enroll in the course, simply send me an email at academyura@gmail.com or send me the WhatsApp message +48 722 010 500.
- How is my language proficiency level assessed?
If you have previously learned Polish or Albanian and would like to enroll in a higher level, your communication skills will be assessed through an online or phone conversation, depending on your preference. The conversation lasts 10–15 minutes.
- What do the free consultations involve
Free consultations are short consultations usually covering concise questions (via e-mail or even sms). If you miss a class in a group course, in addition to receiving materials explaining the topics covered, you can also benefit from a short 15-minute online consultation. You can use this last option a maximum once a month.
- How often are the classes held?
That depends on your goals and schedule. Most students attend one or two lessons per week so that they have enough time to calmly absorb the material. Group courses usually follow a fixed weekly schedule, while 1:1 lessons offer much more flexibility and can be arranged at times that work best for you. Only Business Polish (individual and group) is held strictly twice a week.
- Will I have access to the learning materials after each lesson?
Yes. After each lesson, you will receive access to all materials covered during the class, including notes. At the same time, I really encourage students to take handwritten notes during lessons, as it makes it easier for the brain to process and learn a new language more naturally. 😉
- What happens if I cannot attend a group class?
If you are unable to attend group classes, they will still take place as usual for the rest of the participants. You will receive all lesson materials along with explanations of all the topics covered. Additionally, you can contact me with questions at any time via text message and to one free 15-minute consultations once a month, which can also be used in such situations.
- Can I cancel or reschedule a lesson?
Of course, I understand that unexpected things can come up. You can reschedule a lesson up to 12 hours before its start time, and then we can arrange a make-up lesson at another convenient time. If you do not show up for classes without prior notice, the classes will be treated as completed.The only exception is group classes, where rescheduling or arranging a make-up lesson for 1 person from a group will not be possible.
- Can I withdraw from the course after enrolling?
Of course, I’d be sorry to see you go, but you’re absolutely free to cancel at any time.
- What is the notice period for cancelling a course?
There is no fixed notice period defined in a standard contract. You only pay for real learning. If you need to cancel, remember to do so at least 12 hours before your next lesson so you don’t have to pay for just that one meeting if you do not want to show up on it. Practically speaking, the notice period is 12 hours before your next lesson.
- Will I receive a refund for unused lessons?
Yes — payments are made in advance for the following month, and refunds are adjusted based on the number of lessons actually attended.
For example, if a month includes four sessions and you attend only one before cancelling, you will be refunded for the remaining three unused sessions.